Refund policy
RETURN & REFUND POLICY
1. Damaged, Defective, or Misprinted Items
If your order arrives misprinted, damaged, or defective, contact us within 30 days of receiving your package.
We will replace the item or issue a refund at no cost to you.
When submitting a claim, please include:
- A clear photo of the issue
- A photo showing all affected items together (if more than one)
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2. Lost Packages
If your package is marked as delivered but never arrived, or if it gets lost in transit, notify us within 30 days of the estimated delivery date.
We will investigate and arrange a replacement when eligible.
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3. Returns & Exchanges
Because all products are made to order, we do not accept returns or exchanges for:
- Wrong size ordered
- Wrong color ordered
- Buyer’s remorse or change of mind
If you’d like a different size or color, a new order will need to be placed.
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4. Incorrect or Insufficient Address
If the shipping address provided is incorrect or incomplete and the package is returned:
- You will be responsible for the reshipment cost.
Unclaimed returns are donated after 30 days.
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5. Refunds
Approved refunds are issued to the original payment method.
Refunds are only granted for Printful‑verified issues such as defects, misprints, or shipping errors.
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6. Non‑Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Face masks
- Any sealed items that have been opened
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7. International Customers
Brazil
Customers have 7 days from delivery to request a return with photo evidence.
Refunds may be denied if the item shows signs of use or damage.
European Union
EU withdrawal rights do not apply to custom or print‑on‑demand products.
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8. How to Start a Claim
Email us with your order number and photos of the issue.
We’ll review your claim and respond promptly with the next steps.